Domino's Pizza

Reviews about Domino's Pizza

• 1 / 5

  By Vs Mata
  We went in to the Caldwell store to order wings for the first time....We were looking forward to boneless hot wings and that is what we ordered. The Lady that took our order (supposedly the "manager") has absolutely no idea what good customer service means! She took the order without explaining that they do NOT OFFER boneless hot wings instead she just took the order guessing we would be OK with just plain chicken tenders with absolutely NO sauce on them....She asked what dipping sauce we wanted and of coarse like most people we wanted ranch with our boneless hot wings. We get home anxious to eat and guess what?! We got 2 boxes of just chicken tenders with ranch dipping sauce....Not hot wings....No sauce on them just chicken! We call back to complain and the lady instead of trying to make it right and giving us some good customer service she excuses her self by saying she ordered what we asked for...That it was not her fault we didn't know that they do not offer boneless hot wings....It's frustrating to know that if the people running this place have no idea how to treat a customer what can you expect from the rest of the staff? The best thing she could have done was fist of all apologize for the misunderstanding since she is the one that works there and knows or should know what exactly they offer and knowing we wanted hot wings she could have explained that their boneless wings DO NOT come with sauce on them! Second try to make it right since the responsibility falls on her when she didn't explain that they don't offer what we wanted...She did none of that....She instead defended herself and did nothing to make it right...Never going there again! Who ever is in charge of her needs to fix that problem...Or train her in real customer service.
  March 20, 2017
• 1 / 5

  By Amanda Burrows
  I ordered 2 sandwiches and bread for carryout. I waited aboit 20 mins before going to pick it up. When i got there the lady was helping someone then had to go back and take pizzas out of oven without saying anything to me so i just stood there. Then she finally looked at me and said ill be with you in a few mins. So i waited and then she came and i told her i jad an order for carryout. I paid then she looked and girl next to me and said it ll be a few mins. So i atood there and stood there while she tirned oround and folded boxes then went back to the oven. I finally sat down. Im confused at this time because my name is not on the board and online it said my food was ready. So i waited about 10 mins then finally asked if my food was done yet. She pulled it out of the warmer. Seriously!!! She didnt even check to see if it was done when i ordered. It was sitting in there so long my receipt was black!. Very frustrating. She did not even apologize or anything, she was very unfriendly.
  December 02, 2016
• 1 / 5

  By Ken Caygle
  Took 40 minutes of me waiting to get my pizza. I ordered 2 but they only made one. Not even a "sorry" from the manager. Said it will be fine because he put the first one under the heat lamp.
  September 13, 2016